1. Introduction

This policy governs the operation of the online store owned and managed by Britanniaweb Ltd, based in the UK. By using our website and purchasing our rep stationery products, you agree to adhere to the terms outlined below.

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2. Operator Information

Business Name: Britanniaweb Ltd
Shop Name: Rep Stationery – www.repstationery.co.uk
Registered Office: 128 City Road, London, England, EC1V 2NX
Company Registration Number: 08985331
Contact Information:
📧 Email: britanniaweb.info@gmail.com

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3. Products and Availability

We provide a range of personalised and non-personalised stationery products for independent Avon representatives, including stickers, calling books, canvassing cards, and other marketing materials.

• Prices are subject to change at any time without prior notice.

• Product availability depends on stock levels.

• While we strive for accuracy, slight variations in appearance (e.g., colours, sizes) may occur.

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4. Ordering and Payment

• Orders can be placed exclusively through our website: www.repstationery.co.uk.

• Payment methods include major credit/debit cards, PayPal, and other options provided at checkout.

• Payment must be made in full at the time of ordering.

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5. Shipping and Delivery

We currently deliver within the UK only.

Delivery Options:

• Tracked 48: 2–3 working days – £3

• Express Delivery: 1–2 working days – £4.50

Estimated Dispatch & Delivery:

• Orders are typically processed within 1–2 working days.

• If tracking is available, customers will receive a tracking number upon dispatch.

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6. Returns and Refunds

We aim to ensure you are happy with your order, but please note the following:

• Personalised items, including personalised stickers, cannot be returned or refunded unless faulty.

• All non-personalised stationery can be returned within 14 days of receipt, provided:

  • Items are unused and in their original packaging.

  • Proof of purchase is provided.

• If the item is not faulty, the customer is responsible for return postage using a tracked service.

• Refunds will be processed to the original payment method within 3 working days of receiving the returned item.

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7. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 7 days of delivery.

• We may request photo evidence of the damage.

• Depending on the situation, we will offer a replacement, repair, or refund.

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8. Privacy and Data Protection

We are committed to protecting your privacy in compliance with the UK GDPR.
Any personal data collected during the ordering process is used solely for:

• Processing your order

• Providing customer support

• Improving our services

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9. Website Use

By accessing our website, you agree to use it only for lawful purposes and in accordance with our terms of use.
We are not responsible for temporary interruptions or inaccuracies caused by technical issues.

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10. Liability

Britanniaweb Ltd is not liable for indirect or consequential losses arising from:

• Product use

• Delivery delays beyond our control (e.g., courier strikes)

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11. Contact Information

For questions, concerns, or feedback, please contact us:

📧 Email: britanniaweb.info@gmail.com

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12. Policy Amendments

We reserve the right to update this policy at any time.
Any changes will be published on our website and will take immediate effect.

Last Updated: 6 September 2025